Industry

Beauty

E-commerce

Role

UXUI designer

Scope of work

Re-design

Enhance UXUI

Web App

ERP

ERP, or Enterprise Resource Planning, is the cornerstone of efficient business operations, integrating tools for centralized data and streamlined processes. It's a transformative force, empowering organizations to navigate challenges and achieve operational excellence.

About the project

CONTEXTUAL STUDIES

ERP for Aura Beauty Clinic Group focus on how this system can make things work better in the beauty industry. We're exploring how ERP helps manage resources, improve operations, and make customers happier at Aura Beauty Clinic Group. The goal is to understand how using ERP can bring positive changes and boost the performance of the beauty clinics.

TARGET AUDIENCES

The ERP system at Aura Beauty Clinic Group targets both staff members engaged in daily operations, including scheduling and inventory management, and stakeholders such as management and decision-makers. The aim is to offer a user-friendly solution meeting diverse role needs, fostering collaboration, and enhancing operational excellence.

"Efficiency is key for great beauty experiences. With the right tools, we focus on making clients feel fantastic."

User persona 1

PHAN THI NHAT MY

Age:

Occupation:

Beauty technician

Status:

Single

Tech literate:

Medium

Location:

Vietnam

BIO | BACK STORY

Meet My, a dedicated staff member at Aura Beauty Clinic Group. Passionate about delivering exceptional customer experiences, My uses the ERP system to streamline daily tasks like scheduling and inventory management. This tool has become her reliable companion, allowing her to focus on ensuring every client's visit is seamless and enjoyable.

FRUSTRATION | PAIN POINT

Overwhelmed by manual tasks
Juggling appointment schedules, inventory & client interactions
Lack of a centralized system leads to inefficiencies and occasional errors

GOAL | CORE NEEDS | IDEAL EXPERIENCE

Simplified scheduling, inventory, and client interaction processes
User-friendly interface
Real-time data access and integration into daily workflows

ADDITIONAL INFORMATION

Tech-savvy and values intuitive tools
Appreciates collaboration with the team
Believes in a more integrated approach for efficiency

User persona 2

JESSICA NGUYEN

Age:

Occupation:

CEO

Status:

Married

Tech literate:

High

Location:

Vietnam

BIO | BACK STORY

As the Operations Manager at Aura Beauty Clinic - a chain of beauty clinics, Jessica oversees multiple locations, ensuring that operations run smoothly and efficiently. Her role requires her to manage inventory, track appointments, coordinate with different clinic managers, and ensure high-quality service across all branches. Jessica's ideal scenario involves a centralized ERP system that allows her to monitor all aspects of the clinics seamlessly. She values systems that provide real-time data and intuitive dashboards, enabling her to make informed decisions quickly.

FRUSTRATION | PAIN POINT

Time-consuming manual data entry.
Difficulty obtaining real-time updates across branches.
Lack of a unified dashboard.
Cumbersome reporting tools.
Challenging appointment scheduling across locations.

GOAL | CORE NEEDS | IDEAL EXPERIENCE

Real-time unified dashboard for all clinics.
Easy integration with existing systems.
Simplified, visual reporting tools.
Mobile accessibility for on-the-go management.
Efficient internal communication and appointment management.

ADDITIONAL INFORMATION

Prefers visual dashboards.
Values automation.
Requires secure, role-based access.
Needs a user-friendly interface.

"I need an ERP system that centralizes data, provides real-time updates, and simplifies reporting to ensure top-quality service across all clinics."

Sitemap

Style Guide

TYPOGRAPHY

Inter and Be Vietnam were chosen for ERP's typefaces due to their complementary qualities. Inter provides a clean and modern aesthetic, ensuring readability and hierarchy, while Be Vietnam adds character and uniqueness, contributing to a friendly yet professional interface. The combination strikes a balance that aligns well with ERP's managerial nature.

Inter

abcdefghijklmnopqrstuvwxyz

ABCDEFGHIJKLMNOPQRSTUVWXYZ

0123456789(!?@#$%^&*..:;”)

Be Vietnam

abcdefghijklmnopqrstuvwxyz

ABCDEFGHIJKLMNOPQRSTUVWXYZ

0123456789(!?@#$%^&*..:;”)

COLOR PALETTE

The selection of Purple as the color theme for the ERP web app is deliberate, creating a visually appealing and balanced interface. Symbolizing creativity and stability, Purple fosters a positive user experience and aligns seamlessly with the professional identity of the application.

Functions

Enterprise Resource Planning (ERP) features a comprehensive set of tools for streamlined business management. With integrated data management, financial tools, and supply chain management, ERP ensures accuracy and efficiency. Human Resource Management covers payroll and performance tracking, while CRM tools enhance customer interactions and sales management.

Reporting and analytics support data-driven decisions, inventory management reduces wastage, and workflow automation minimizes errors. Collaboration tools foster teamwork, and scalability ensures adaptability to business growth.

POS - Order Management

ERP's Order Management streamlines customer orders, providing real-time visibility, accurate stock management, and efficient communication between departments for enhanced operational efficiency and customer satisfaction.

Customer management

ERP's Customer Management is a key tool for businesses, centralizing customer data, interactions, and history. Integrated with sales and customer support, it aims to enhance customer satisfaction and loyalty through personalized engagement.

Dashboard

ERP's Dashboard feature offers a real-time visual overview of key business metrics. Customizable widgets and charts enable users to tailor the display to specific needs, fostering quick decision-making and enhancing overall transparency and efficiency.

Employee (Internal) management

ERP's Employee Management streamlines HR processes, covering employee information, attendance, and performance evaluations. Integrated with payroll, project management, and scheduling, it enhances overall workforce efficiency and satisfaction.

You may be interested

Beyond ERP, businesses can elevate their operations through the strategic integration of CRM and CMS website applications. CRM, with its focus on centralized data and personalized experiences, refines customer interactions, fostering meaningful relationships. Simultaneously, the seamless website management provided by CMS empowers businesses to effortlessly create and organize digital content. The harmonious integration of CRM and CMS, complementing the capabilities of ERP, accentuates specialized areas, resulting in an enriched customer satisfaction and an elevated online user experience.